Frequently Asked Questions

Our property ensures that everyone feels welcome, regardless of marital status and including the LGBTQIA+community.

There is no municipal tax.

Please check racket activities:
Click here for more details

Tennis

• Municipal Sports Pavilion
• C. Neptuno, 29780 Nerja, Málaga, Spain
• Click here for more details

Squash

• Municipal Sports Pavilion
• C. Neptuno, 29780 Nerja, Málaga, Spain
• Click here for more details

Padel

• Municipal Sports Pavilion
• C. Neptuno, 29780 Nerja, Málaga, Spain
• Click here for more details

Badminton

• Municipal Sports Pavilion
• C. Neptuno, 29780 Nerja, Málaga, Spain
• Click here for more details

We are sorry, but visits are not allowed.

You can book a taxi at the time of your reservation or contact reception to organise your transfer from Málaga Airport or from Málaga train station.

We offer tourist passes

• Nerja Museum: Free access
• Sea Lion Cave: FFree access

Please contact reception for more information.

PLENTY OF REASONS TO JOIN

Join our Beneste loyalty club and access exclusive benefits.

Beneste Club celebrates returning guests, those who feel like part of our family.

All our accommodations are equipped with TV.

Available programmes in: English, German, Danish, Spanish, Finnish, French and Italian.

No streaming services available in our accommodations.
No connection to the TV available.

Please send an email to flamenca@beneste.es with the following information:

• Reservation or accommodation number
• Arrival date
• Check-in time
• Email
• Phone number

Our website is available in several languages:
• English: Click here
• Spanish: Click here

Check-out is at 12:00.

Late check-out is subject to availability. We have two options: one at 14:00 (free for our loyalty club customers, subject to availability) with a cost of €30 and another at 18:00 with a cost of €50. The reservation can be made the day before departure, once availability can be checked.

To request a late check-out, please send an email to flamenca@beneste.es with the following information:

• Your departure date
• Desired check-out time
• Reservation or accommodation number
• Phone number
• Email

We do not organise any special event for New Year’s Eve.

We do not offer babysitting services.

We do not have any promotional code available.

Beneste Villa Flamenca Hotel does not have a spa as such, but rather an area with a sauna, hammam and jet shower.

• No time limit
• Open all year
• Open every day

To ensure maximum security for your personal belongings, you will find a safe in each room.

To book a private transfer, email  flamenca@beneste.es  with the following information:

• Phone number
• Email
• Reservation number
• Flight/train number
• Train station/airport
• Date
• Number of guests
• Hour
• Number of suitcases/luggage

Wellness Area with Jet Shower, Sauna and Hammam/Turkish Bath, Gym and 2 outdoor Jacuzzis (one in the Pool Area and another on the Rooftop).

Breakfast is served daily from 8:00 AM to 11:00 AM.
Breakfast is served at El Patio - Buffet Restaurant.
We do not serve breakfast in your room.

Please check at reception the rates and partner car rental companies.

When booking directly with us, you will enjoy the following advantages (subject to availability):

Price and payment:

• Best price guaranteed
• Flexible cancellation
• Secure payment

Available free of charge:

• Cot
• Safe

Advantages:

• Direct communication
• No hidden costs
• Personalized service

Yes, we have a gym.

• Open every day: 08:00 - 21:00.
• People under 15 must always be accompanied by an adult
• No time limit
• Access is free for hotel guests.
• Our gym is not open to outside visitors.

The gym is equipped with:

• Treadmill
• Rowing machine
• Elliptical bike
• Stationary bike
• Weights
• Stretching mats
• Air-conditioning
• Water Fountain

Facilities available in the gym:

• Showers
• Lockers
• Towels

Beneste Villa Flamenca Hotel is planning a new shared work area for 2024. If you are interested, please contact our commercial team.

Our professional team maintains a rigorous health and cleaning control prior to each client’s use so that every time the Hammam and Sauna Area facilities are used, they are in optimal condition.

Guests staying at the hotel can enjoy free of charge the Pool Areas and the 2 Jacuzzis offered by the hotel to enjoy the pleasures of outdoor hydrotherapy under the sun of Nerja.

Thank you for choosing us! Your opinion helps us grow
We sincerely thank you for choosing us for your stay in Nerja.
It has been a pleasure to welcome you to Hotel Villa Flamenca and be part of your days of rest.

At this time of year, keeping our doors open is a challenge, and your support is vital so that more people get to know us and we can continue receiving guests also in winter. For this reason, we would love to count on your help.

If you enjoyed your experience with us, could you take a few minutes to leave us a recommendation on Google? Your review will not only help us reach more customers, but will also motivate us to keep improving every day.

You can do it easily by clicking the following link we are sending you: https://bit.ly/3Zh4R3J

Thank you again for your trust and support. We hope to see you back soon at Hotel Villa Flamenca.

With affection,

We have rooms that offer double or single bed options
When booking a room, please select the appropriate room type and feel free to specify it in the "special request" section (which appears just before you confirm your booking).

We can provide a first aid kit; please contact reception for details.
For professional medical attention.

Emergency contacts:

• Medical emergency: +34 951 94 00 49
• Pediatrician: +34 951 94 00 49
• Dental emergencies: +34 951 94 00 49
• Burn center: +34 951 94 00 49
• Vaccination center: +34 951 94 00 49
• Poison control center: +34 951 94 00 49
• Intermedica medical center: +34 951 94 00 49

Nearest medical center:
Name: Centro de Salud de Nerja
Telephone: +34 951 28 96 62
Address: C. Carlos Millón, s/n, 29780 Nerja, Málaga, Málaga

Name: Centro Médico Vithas Nerja
Telephone: +34 951 00 01 00
Address: C. Antonio Ferrandis Chanquete, 5, 29780 Nerja, Málaga

Nearest pharmacy:
Name: Pharmacy
Telephone: +34 952 52 15 27
Address: Calle Carlos Millón, 4, Nerja, Spain
directions here

Nearest hospital:
Name: Vithas Hospital Parque San Ant
Telephone: +34 952 12 11 00
Book an appointment: Online here
Address: Av. del Pintor Joaquín Sorolla, 2, East, 29016 Málaga, Spain
directions here

Nearest dentist:
Name: Dental Clinic Malaga
Telephone: +34 952 22 91 92
Book an appointment: Online here
Address: Paseo de la Farola, 1, Málaga-Este, 29016 Málaga, Spain
directions here

Find a specialist:
Locate a doctor through:
• Web App: Link
• Apple Store: Link
• Play Store: Link

For more information, please contact our marketing department: comercial@beneste.es

We accept deliveries for guests up to 3 KG. Make sure the delivery address is: Calle Andalucía, 1, 29780 Nerja, Málaga, España

Indicate full name and room number.

All accommodations:
Minibar
• Available free of charge
• Temperature: 7°C / 45°F, Capacity 25 L
• Freezer: Yes

Please see our bar details below

Luque's:

• Lounge Bar
• Smoking not allowed/ Wheelchair accessible
• Open to the public
• Pets are not allowed in the bar
• Food is served
• No age restriction
• No live entertainment
• No dress code is required
• Happy Hour: From 16:30 to 17:30M

At Beneste Villa Flamenca Hotel you can enjoy the private use of the Wellness Experience Area with Jet Shower, Sauna and Hammam/Turkish Bath; the rest of the facilities form part of the Wellness Experience and are part of the shared services for all guests.

Table reservation is not required.

We offer laundry service:
Items given before 10:00 are returned the same day before 19:00. Subject to availability.

Price list:

• Blouse: Laundry €8 / Ironing €14
• Chinos: Laundry €7 / Ironing €10
• Coat: Laundry €12 / Ironing €20
• Dress: Laundry €14 / Ironing €26
• Jeans: Laundry €7 / Ironing €11
• Evening dress: Laundry €21 / Ironing €38
• Polo shirt: Laundry €7 / Ironing €9
• Shirt: Laundry €8 / Ironing €14
• Shorts (bermudas): Laundry €6 / Ironing €10
• Skirt (long): Laundry €10 / Ironing €16
• Skirt (short): Laundry €9 / Ironing €13
• Suit: Laundry €7 / Ironing €11
• Sweater: Laundry €7 / Ironing €11
• T-shirt: Laundry €6 / Ironing €8
• Tie: Laundry €6 / Ironing €7

Prices may change depending on the season and may also vary as this is an external service.

For any job or internship application, please consult here .
For any additional request, please contact the Human Resources Department.

Email: rrhh@beneste.es
Tel: 34 951 55 88 55

Swimsuit and sandals or slippers.
For clients who reserve the Wellness Area with Jet Shower, Sauna and Hammam, bathrobe and slippers are provided.

Airport transfer: €87 per vehicle, one way, maximum 4 passengers.

The approximate cost for pick-up at Málaga airport/train station is €87 per journey. It is for a maximum of 4 people and the number of pieces of luggage must be informed. It is possible to request a child seat.

Married and unmarried couples can book a shared room.

• Classic: street/mountain View
• Classic Pool View: pool view
• Flamenco: street/mountain view
• Comfort: street view
• Triple: street View
• Junior Suite: pool view
• Superior: pool view
• Comfort Terrace: pool/street view
• Executive: pool view
• Offer Room with French Balcony: Street View

The maximum duration of the use of this area is 1 hour. The Gym has no time limit on usage within its opening hours, which can be consulted at reception prior to arrival, as well as the Hydrotherapy area with 2 outdoor jacuzzis, which are suitable and at no cost for all our hotel guests in Nerja.

Breakfast is non-refundable.

We can handle special requests.
The following items are available:

• Wine
• Flowers
• Cava

Electrical configuration: 220-240V

Plug type(s):

• C: Asia, Europe, South America
• More information here

In-room digital socket:

• USB: No
• USB C: No
• Power adapters: available free of charge
• Mobile phone charger: available free of charge

The cost is €20, valid from 1 person up to 4 adult people staying at the hotel.

Online accommodation rates are shown in EUR, USD and GBP but the charge is made in EUROS.

To change currency, go into our booking tool and look for the currency selector (usually at the top right of the page).
On the property, we accept payments in EUR, USD.

Invoices are available in EUR.

We do not offer room service.

To request dry cleaning, please send an email to flamenca@beneste.es with the following information:

• Booking or accommodation number (if you have it)
• Email
• Phone number

The bathroom is equipped with a hairdryer and Rituals shower amenities.
In superior rooms we offer bathrobes and slippers for your use during your stay.

With a refundable deposit:
Pool towels €10 per item

We do not offer currency exchange services. We have an ATM on the property.
Nearest exchange office:

Caixabank
Plaza de Cavana, 4, 29780 Nerja, Málaga, Spain
On foot - 17 mins
Directions

The property has Wi-Fi.

• Standard Wi-Fi: Free.
• No high-speed internet available.
• Allowed for an unlimited number of devices.
• The network is secure.
• Pool and beach areas have no Wi-Fi coverage.
• No Ethernet connection.
• 4G and 5G networks also available.
• Complimentary mobile phones not available.

Please see our pool details below:

Saltwater swimming pool:

• Outdoor
• Smoking not permitted
• Wheelchair not accessible
• Wheelchair ramp/lift not available
• Open all year
• Not heated
• No age restriction
• Size: L:15 M, W:7 M and D:1.9 M
• Access is free for hotel guests
• Open to the public: No
• Access to spa: not included
• No time limit
• Maximum capacity: 25 people
• Having a reservation is not mandatory
• Seawater: No
• Chlorine: No
• Swimming cap: not mandatory
• Inflatables: not allowed
• Burkini: not allowed

All our rooms have a balcony.

Breakfast is open for guests and visitors:

• Price per adult or child 11 years or older: €13.50
• Price for children (up to 10.99 years): €6.50

You can add breakfast at any time, just notify reception.

If you are not staying, you are also welcome. Just let the staff know upon arrival..

If your reservation does not include breakfast, you can book and pay for it at reception on the same day before entering for breakfast.

To request an invoice, please send an email to flamenca@beneste.es with the following information:

• Booking or accommodation number (if you have it)
• Email
• Phone number

Beneste Villa Flamenca Hotel is a cosy hotel completely refurbished in 2017 with a 3-star category.

No, our Wellness Experience is not a Spa in Nerja but a set of services offered by the establishment whose joint aim is to offer an Experience that facilitates disconnection, relaxation and recovery of inner peace during your days of rest.

One of the advantages we have as a hotel is offering the highest number of services possible to our clients. The hotel offers Wellness & Relax Experience with an Area where we will find the Jet Shower Room, Sauna and Hammam/Turkish Bath. Next to the Hammam Area, we find a Gym with state-of-the-art equipment and 2 outdoor Jacuzzis (one in the Pool Area and another on the Rooftop).

The services available in the area of the hotel reserved for Wellness are: Wellness Area with Jet Shower, Sauna and Hammam/Turkish Bath, Gym Room and 2 outdoor Jacuzzis (one in the Pool Area and another on the Rooftop). The jacuzzis are part of the relaxation and Sun & Beach experience of Hotel Villa Flamenca and are free of charge for all hotel guests.

We can accommodate the following dietary requirements for breakfast.

Smoking is not allowed in the rooms.
Smoking is allowed on the balconies of our accommodations.

All our rooms have a balcony.

Depending on the rate you choose, payment will be made at the time of booking, of the first night or in full, and the remaining balance days before arrival according to the selected rate. At check-in, you will need a valid credit or debit card and photo ID. If you have any difficulty making your reservation, contact us and we will help you.
We accept the following methods of payment:
• Visa
• MasterCard
• Maestro

No, our Wellness Experience is not a Spa in Nerja but a set of services offered by the establishment whose joint aim is to offer an Experience that facilitates disconnection, relaxation and recovery of inner peace during your days of rest.

One of the advantages we have as a hotel is offering the highest number of services possible to our clients. The hotel offers Wellness & Relax Experience with an Area where we will find the Jet Shower Room, Sauna and Hammam/Turkish Bath. Next to the Hammam Area, we find a Gym with state-of-the-art equipment and 2 outdoor Jacuzzis (one in the Pool Area and another on the Rooftop).

Available free on request: Iron and ironing board.
Not available: Garment steamer.

You can check in any time after 14:00.

If you have booked directly with us, early check-in from 08:00 is possible. Check pre-arrival prices.

All guests arriving early can use our facilities free of charge before check-in and use the courtesy room to change clothes if they need to.

We do not offer shuttle services. We organise private transfers from wherever our client needs. Contact the hotel reception.

Reception is open 24/7.

There is no minimum stay at our property.

Send us an email to flamenca@beneste.es with the following information:

• The item you forgot at the hotel and your:
• Accommodation number
• Departure date
• Phone number
• Email

We do not have day offers.

We are open all year round, except in 2026 when we estimate to close from November 29th to December 14th to carry out improvements to our facilities.

To book a taxi, please send an email to flamenca@beneste.es with the following information:

• Phone number
• Email
• Date
• Destination
• Pick-up address

We do not give yoga classes; however, we recommend this yoga centre:
• Rut Montiel Wellness, Calle Huertos, 51, 29780 Nerja, Spain
Link

Unfortunately, it is not allowed. All hotel rooms have the beds defined for each room. Triple and family rooms, for example, can only be booked on our website.

See our welcome tray options below:
All accommodations:
• Welcome tray replenishment: daily

Sorry, we don't have connecting rooms but we can assign you neighboring rooms.

Sorry, pets are not allowed.

To complete your online check-in, click here

We offer concierge service.

If you are a travel agent and need a quotation or to make a booking for your clients, register here to access our net rates.

Our rooms are not equipped with a kitchen.

We do not have an entertainment programme.

All guests can store their luggage free of charge before arrival and after departure.

We are sorry, we do not have parking. The hotel has a temporary outdoor parking space for loading and unloading at check-in and check-out.

Nearest car park:

• Pasaje Milenio (Huertos de Carabeo)
• Pje. Milenio, 1, 29780 Nerja, Málaga, Spain
• +34 952 52 25 24
• This place is 0.9 km from the property
• Directions

Unfortunately, we do not have valet parking service.

Electric cars:
We do not have an electric vehicle charging station.
The nearest EV charging station is at:

• Parador de Nerja, Calle Almuñécar, Nerja, Spain
• This place is 0.6 km from the property
• Directions

Bike parking:
Bicycles are not allowed in the rooms. We have secure-access bicycle parking in our Cycling Center at a daily cost of €5 per unit.

Babies are welcome.
We can provide the following equipment:

• Cot
• Highchair

We offer a continental breakfast.
See the menu items below:

• Breads and pastries: bagels, baguettes, muffins, pancakes.
• Eggs: boiled eggs, fried eggs, omelets and scrambled eggs.
• Cereals: cereals.
• Fruits and vegetables: baked beans, fresh fruit, salad.
• Dairy: butter, cheese, yoghurts.
• Meat and fish: bacon, sausages.
• Drinks: plant-based drinks, Americano coffee, espresso, fresh fruit, fresh fruit juice.

You can find us on the following platforms:

• Instagram: Click here
• Facebook: Click here
• LinkedIn: Click here
• WhatsApp: Click here

Tipping policy

• Service charges not included..
• It is customary to leave a tip.
• Tipping is optional.
• Tips are given in cash only.

We have 115 rooms.

• 29 Classic, 15 m², capacity up to 2 person(s)
• 22 Classic Pool View, 15 m², capacity up to 2 person(s)
• 19 Flamenca, 17–20 m², capacity up to 2 guest(s)
• 2 Junior Suites, 35 m², capacity up to 2 person(s)
• 3 Comfort Terrace, 25 m², capacity up to 2 person(s)
• 4 Superior, 30 m², capacity up to 2 person(s)
• 3 Triple, 30 m², capacity up to 3 person(s)
• 27 Comfort, 20 m², capacity up to 2 person(s)
• 2 Deluxe, 30 m², capacity up to 2 person(s)
• 6 Offer Rooms with French Balcony, 15–20 m², capacity up to 2 guest(s)
• Main amenities: pillow menu, free Wi-Fi, minibar, TV, air conditioning, non-smoking.

Children are welcome.
Children up to 2 years can stay free with their parents.
The children’s rate that applies for children:
• between 3 and 12 years (€50/night).

The adult rate applies from 13 years.

Our prices for adults and children vary according to the season. Request a price simulation to see the best available price for your dates.

We do not offer a kids’ club.
We are sorry, we do not have a children’s play area.
Children under 18 years must always be accompanied by their family or legal guardian.
Please email us for more details: reservas@hotelvillaflamenca.com.

I can speak with you in the following languages: Spanish, English

We offer the following plans:

• Room Only
• Bed and Breakfast Buffet

Our infrastructure is prepared to receive families.
Triple rooms for 3 people:

• Triple(s)