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Internal Regulations and Conditions of Admission
1. General Provision
People who access this hotel establishment shall be obliged to
comply with these Regulations, insofar as it does not
contravene Law 13/2011, of December 23, on Tourism, Decree Law
13/2020, of May 18, on hotel establishments, and other
applicable Rules and Precepts.
2. Access, admission and stay in the establishment
This hotel establishment is for public use and free access,
with no restrictions other than those derived from legal
provisions and these regulations. The admission and stay of
people in this establishment will only be denied for the
following reasons:
a) Due to lack of accommodation capacity or facilities.
b) Due to not complying with the admission requirements
established in these regulations.
c) By adopting behaviors that may cause danger or
inconvenience to other people or users, or for hindering or
hamper the normal development of the activity.
d) For access to the private areas of the hotel without prior
registration or not being a client staying at the hotel.
When the aforementioned circumstances concur or people incur
in one or more of the restrictions listed above, the staff
responsible for the establishment may require them to leave
it, after payment, where appropriate, of the accounts that
they have pending for provision of services and consumption.
If necessary, assistance will be requested from the security
forces according to article 36 of the tourism law, and article
25 of the Decree Law of hotel management.
It is expressly stated that free access to the facilities,
services and accommodation of this hotel establishment will
not be denied or restricted to persons who wish to do so, for
reasons of sex, disability, with or without a guide dog,
religion, opinion or any other personal or social
circumstances.
The private areas of the hotel are understood to be: the rooms
and their corresponding corridors and rest areas, the gym, the
pool area and its facilities, the solarium and the pool bar
area.
3. Check-in and admission document:
The person or persons who wish to make use of the
accommodation units, the common facilities and, where
appropriate, the complementary services detailed in these
Regulations, must present their identification documents in
order to be admitted and registered in the establishment
registration.
This establishment, once the person or persons have been
registered, will formulate an admission document containing
the name, category and registration number of the
establishment, number or identification of the assigned
accommodation, number of people who will occupy it, dates of
entry and departure and meal plan that they have arranged and,
when contracted directly, also the price of accommodation.
Said admission document, completed in duplicate, must be
signed by the interested party to formalize their admission,
once informed of the existence of these Regulations and their
rights and obligations. The original will be delivered to the
user and the copy will remain in the possession of the
establishment.
The complementary services that are offered and provided by
this establishment or by other persons or entities, are
detailed at reception, will be formalized in their
corresponding documents and will be settled in accordance with
the agreed conditions.
Rules of Coexistence and Operation
4. Rights and obligations of users
Users may freely access the establishment and remain in it,
with the limitations contained in the submission rules
indicated in section 1 and in these regulations. Users have
the right to receive truthful, complete information prior to
contracting the services offered. That, in said services,
their safety, intimacy and tranquility be ensured, that they
correspond to the agreed conditions, that they be given an
invoice, with the regulatory formalities, for the services
contracted directly and that, if they wish to formulate any
complaint, the complaint forms are handed over to them.
Users are obliged to observe the rules contained in these
regulations, which they expressly accept upon signing the
admission document, and those dictated by the Management on
safety, coexistence and hygiene, for proper use of the
establishment. Users must prove their condition, showing the
admission document, when required, respect the facilities and
equipment of this establishment and pay the amount of the
contracted services at the time of presentation of the invoice
or according to the conditions agreed according to the Article
21 of the Decree Law. The presentation of any claim does not
exempt from the obligation to pay for the contracted services.
The invitation of people not registered in the hotel to
private areas is expressly prohibited.
5. Rights and obligations of the hotel company
This establishment may seek the help of the agents of the
authority to evict from its facilities users who fail to
comply with these regulations, who intend to access or stay in
them for a purpose other than the normal use of the hotel
service and also, where appropriate, to people who are not
registered as users, attendees at banquets, conventions, etc.
or that incur in the assumptions foreseen in section 2 above.
Only people registered for this purpose can access the
accommodation units, as stated in article 2.e of the Decree
Law.
This establishment may request a guarantee of payment for the
contracted services, in accordance with the applicable
regulations and to make the corresponding charge in the user
account for damages or defects that occur in the facilities,
furniture and elements of the establishment due to negligence
or wrong use of those. It can also vary the hours of the
different consumption, use and enjoyment services, throughout
the seasons, depending on seasonality, reserving the right not
to admit users outside said hours, also when the maximum
authorized capacity is exceeded or when requested within the
admission limits, thus harming the labor programming of said
services. The aforementioned services, the details of their
scheduled times, their prices and the conditions of use, are
exposed at the entrances to them and, in summary, in the
existing directories in the accommodation, which also contains
information on the evacuation plan for emergencies and the
services that are free.
This establishment has the obligation to give its prices the
maximum publicity in reception and to have them available to
users. To inform said users, before hiring them, of the
conditions of provision of the services and their prices. To
provide them with the highest quality, according to their
category and in the contracted terms. To take care that users
are treated correctly. To attend and maintain the facilities
and services in good condition. To have claim sheets and
report their existence. To provide users who cannot attend,
due to incurring excess reservations, accommodation in an
establishment in the same area, of the same group, modality,
if applicable, specialty, and of the same or higher category.
The expenses or surcharges that originate for this reason will
be borne by this establishment, which, on the contrary, will
return to the user the differences that occur in their favor.
6. Periods of occupancy of the accommodation units:
The users of this establishment have the right to occupy the
accommodation unit from 2:00 p.m. on the first day of the
contracted period until 12:00 p.m. on the day indicated as the
date of departure. However, on dates of maximum occupancy, the
availability of the accommodation unit may be delayed by two
hours. By agreement between the parties, a different occupancy
regime for the accommodation units may be agreed upon, which,
if applicable, must be reflected in the admission document.
The extension in the occupation of the accommodation unit for
a time greater than that contracted will cause the duty to pay
one more day and, in the event that the user wants to stay
housed for more days than those contracted and specified in
the admission document, always There must be an agreement
between the parties.
7. Prices, invoices and information
The main swimming pool, their own furniture, the existing
gardens in the premises of the establishment, are free to use
but exclusive to registered clients and guests staying at the
establishment.
The hotel is not responsible for the price, nor for the use of
tools, fixtures and other services, provided outside the
premises of the hotel establishment, nor for the behavior of
personnel outside of it, unless expressly stated in its
conditions and rates.
The rates with the prices and conditions of the different
types of accommodation, restaurant services, bars, congress
events, banquets, laundry, rental of boxes, deposits for the
use of pool towels and own complementary services and those of
individuals or entities external are detailed in reception
available to users who request them.
The billing of the accommodation rates will be computed by
days and according to the number of overnight stays. The
minimum billing for accommodation will be the amount of an
overnight stay or day, this being understood to end at 12 noon
on the day following the arrival date.
The establishment may require its users, at any time and upon
presentation of the invoice and its receipts, the payment of
the services provided outside the accommodation, even if the
payment of this had been agreed in advance.
The legal or natural persons who, on their own, provide
complementary services in the dependencies of this hotel
establishment, are responsible for their personnel and their
behavior, their operation, maintenance, price regime and
everything inherent to their own services. In each of these
dependencies, the owner of the same will be clearly
identified.
In the accommodation units there is also a directory with
information on the prices of the most common services.
Invoices will only be provided for accommodation and services
contracted directly by users.
Use and Enjoyment of Facilities,
Equipment and Services
8. Reception
At reception, the necessary procedures will be carried out for
the admission of people to the establishment and the keys or
cards to access the accommodation will be kept. The loss of
the key implies the irrefutable verification of the identity
of the occupant.
The Director, together with the reception staff and, where
appropriate, the concierge, are responsible for the
relationship with users for all internal matters of the hotel
establishment and for information and advice for them.
9. Safe deposit boxes
In each accommodation there is a safe installed to rent by
whoever wants it. In the directories that exist in these
accommodations, this service and its conditions of acceptance
and use are indicated. The establishment is not responsible
for the loss of objects or values that are not deposited in
these boxes.
10. Laundry-dry cleaning
In each accommodation you will find information with the
conditions of these services, their prices and times of
delivery and return of garments. We inform you that this is a
service provided by an outside company and the hotel is not
responsible for garments that, due to their conditions or
composition of use, shrink, fade or deteriorate.
11. Use of the pool and its area in Beneste Villa Flamenca and
Beneste Villa Frigiliana
The use of the pool is free and is exclusively for guests
staying at the hotel. The invitation of people not staying at
the hotel is not allowed, under any circumstances, and is
grounds for termination of the service contract in accordance
with article 2 of these regulations.
The reservation of sun loungers is prohibited and the elements
that occupy them will be removed without prior notice so that
they can be occupied by other users. The hotel is not
responsible for the loss or damage that personal effects may
suffer without supervision.
Local regulations prohibit the use of floats, balls and the
like, except floats or swimmers for children and it is
forbidden to dive headfirst or in an inverted position. Stairs
must be used to enter and exit the pool.
The consumption of drinks or food from outside the
establishment is not allowed. The use of the pools is
prohibited after 8:00 p.m., since that is when the maintenance
staff starts cleaning and chlorinating the water. The
establishment is not responsible for injuries or damages that
occur to people or their belongings due to neglecting said
hours.
The use of devices, instruments or music players at a volume
that disturbs the rest of other users is prohibited. Lack of
respect or the disturbance of the rest of the guests,
inappropriate behavior, singing, shouting, party gatherings,
aggressive or uncontrolled attitude, drug or excessive alcohol
consumption will lead to the expulsion of the hotel and a
report to local police or Guardia Civil (depending the
severity of events).
For hygiene reasons, the consumption of food in the swimming
pools and gardens is prohibited, except in the controlled
areas of the bars and restaurants.
The pool does not have a lifeguard service due to its size.
Parents or guardians of minors must ensure that they do not
use the pool and do so under their own tutelage and
responsibility.
For hygiene reasons, it is mandatory to shower before using
the pools, always wear a swimsuit and not get into the pool
with diapers or the like.
The use of towels, blankets, etc., from the accommodation
facilities, in the swimming pool, solarium, jacuzzi and garden
areas is prohibiteddines.
12. Pool towels in Beneste Villa Flamenca and Beneste Villa
Frigiliana
They are available to customers at reception. Its delivery is
free after identification of the user and formalization of a
guarantee deposit of 10 euros (returnable). Dirty towels can
be exchanged for a clean one at the price of 1 euro per towel.
13. Buffet breakfast service
Our clients are informed that any food or drink taken outside
of breakfast will be considered as extra and will be charged
to the room account.
If a client has his departure before the operating hours of
the restaurant, he will be able to enjoy a basic breakfast. To
access this breakfast you must notify reception the day before
the date on which this service must be provided. The lack of
prior communication will not be subject to a refund of
breakfast. Entry to the buffet with suitcases, bags, backpacks
or the like is prohibited.
14. Use of Jacuzzi in Beneste Villa Flamenca
The use of the Jacuzzi is free and is exclusive for guests
staying at the hotel. The invitation of people not staying at
the hotel is not allowed, under any circumstances, and is
grounds for termination of the service contract in accordance
with article 2 of these regulations.
The use of the Jacuzzi is prohibited after 8:00 p.m., since
that is when the maintenance staff starts cleaning and
chlorinating the water. The establishment is not responsible
for injuries or damages that occur to people or their
belongings due to neglecting said hours.
We recommend not using the Jacuzzi by people with heart and
blood pressure problems, pregnant women or children under 4
years of age. Parents or guardians of minors must ensure that
they do not use it without adult supervision.
For hygiene reasons, the consumption of food and drinks in the
Jacuzzi is prohibited.
For hygiene reasons, it is mandatory to shower before using
the Jacuzzi, always wear a swimsuit and not use diapers or the
like.
It is forbidden to place sunbeds around the perimeter of the
Jacuzzi for security reasons and for the respect for other
users.
We recommend not using the jacuzzi with jewelry. The hotel is
not responsible for any damage or loss for not meeting this
requirement.
15. Gym in Beneste Villa Flamenca
The use of the gym is free and is exclusive for guests staying
at the hotel. The invitation of people not staying at the
hotel is not allowed, under any circumstances, and is grounds
for termination of the service contract in accordance with
article 2 of these regulations.
Children under 16 years of age will not be able to use the gym
without adult supervision.
The hotel is not responsible for the misuse of the devices or
their equipment.
16. Smoke Free Space
Smoking is prohibited throughout the establishment except in
the places enabled for it. Smoking inside the rooms is
prohibited. Customers who ignore this prohibition will incur a
sanitization, painting and cleaning service of 500 euros.
17. Use of electrical outlets and charging of devices not
belonging to the establishment.
For safety reasons, fire prevention, and protection of the
facilities, the use of electrical outlets or power sockets
located in the common areas of the establishment for charging
electrical devices that are not the property of the hotel is
prohibited, including, but not limited to, electric scooters,
electric bicycles, e-scooters, external batteries, or similar
devices, unless prior express authorization has been granted
by Management.
The establishment reserves the right to refuse the connection
of any device whose battery condition, state of repair,
technical characteristics, or manner of use may pose a risk to
persons, facilities, or the safety of the building.
Failure to comply with this rule shall entitle the
establishment to require the immediate disconnection of the
device, without prejudice to any liabilities arising from any
damages caused.
18. Groups
The hotel does not admit reservations of more than 2 rooms or
with different locators in the name of the same person. The
hotel does not admit group or event bookings through our
booking engine or third party agents. If detected, the hotel
will issue the immediate cancellation of reservations as it is
considered blocking, group or lead name.
The Hotel does not allow the celebration of parties, including
bachelor/hen parties. Bookings that belong to a wedding or
event should inform to the hotel of this fact before booking
and will be considered as a group booking and it should be
authorized by the hotel by signing a formal contract. The
hotel reserves its right of admission and to cancel any
booking that have been performed independently by any agent or
third party if no prior notice have been acknowledged.
19. Various
Children are not allowed to use the elevators without being
accompanied by a responsible adult.
Access to the establishment of animals or pets is not allowed,
with the exception of guide dogs for the disabled.
It is not allowed to wander around the spaces and common areas
without shoes and with a bare torso. Gentlemen wearing shorts
and sleeveless shirts will not be allowed in the restaurant.
After 10 p.m. it is mandatory to maintain due silence in the
corridors and accommodation in order not to disturb the rest
of other users.
Before entering the consumption centers, users must show the
admission document or card to those responsible for them, in
order to be able to control the charges that correspond to
them for the consumption they make.
Half board consists of breakfast and dinner if this had been
contracted previously.
For hygiene and safety, it is not allowed to enter the hotel
or the pool bar areas wet or with wet feet.
It is not allowed to hang garments on the railings of the
terraces, the existing clotheslines on the terraces of each
accommodation must be used.
It is expressly prohibited, in all areas and dependencies of
this establishment, the use, consumption or possession of
dangerous products and substances, in application of current
legislation on public health.
In order to guarantee the security, privacy and tranquility of
users, this hotel establishment has technical electronic
surveillance devices, with permanent recording elements, in
gardens, corridors and other general or common areas.
It is totally forbidden to cook in the rooms, as well as the
use of electric water heaters for a use other than that
established.
It is totally forbidden to jump between room balconies or from
room balconies to swimming pool or to any other place.
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